Forest Park uses the very best anti-bacterial cleaning and sanitising products from Eco Lab. As well as being high quality products they are also known to be socially responsible for the environment and have been reviewed to ensure they make the mark in relation to sanitation. We would also recommend guests bring their own personal sanitizer to help maintain a safe environment. We would advise guests use the sanitising stations at key locations at the hotel or the self clean stations provided.

All guests at Forest Park except those with medical exemption are required to wear face coverings within the building. All individual guests are required to sign in with their NHS COVID app, or provide details of name and telephone number when visiting.

The hotel also has the latest fire detection system, and most public area doors are held open by electrical magnetic holders, ensuring no guest contact on these locations. Doors that can only be opened with a handle will have foot pulls installed.  We have carefully placed self-cleaning stations close to the restrooms, the Restaurant and the lift for your peace of mind should you require.

THE TEAM- Forest Park has a zero-risk policy regarding any of the team working with any symptoms of coronavirus or flu. Staff members are requested not to attend work should they have any symptoms whatsoever and are cleared to return to work.

We accept and prefer all cards and contactless payments with social distancing, as well as room accounts opened with a card. In the unusual event that only cash is available, you will be asked to place in a box, and receive change accordingly.

We will be increasing the ability for contactless check in where possible. We would ask that guests using the front desk respect the 2m distancing between the reception agent and other guests who may be at the desk. Luggage assistance will remain available, and we will ensure staff members will use gloves. A restriction control has not been placed on arrival times, as this can be unpredictable even with the best laid plans. We just ask all of our guests to respect each other’s space.

Access to your room via the stair case will be a one way route , up the blue staircase, down the green staircase. Please avoid the hand rails if possible.

Where possible we would request you use your private bathroom rather than the hotel public toilets to avoid contact.

ROOMS – Our rooms are deep cleaned on departure with our range of Eco Lab antibacterial products. Our staff are provided with PPE and will ensure social distancing is adhered to.

Once checked in, we will service rooms daily providing your room is unoccupied. If you prefer no contact/no entry of your room during your stay, please use the do not disturb by hanging this on your door handle and your room will not be entered except in the event of maintenance or health emergency. You can request tea/coffee/milk and towel replenishment from reception. Waste recycling centres have been placed on each landing to dispose of your rubbish if you have chosen the no contact/no entry option.

Our FP Priority Deep Clean Schedule
After each guest departs, our experienced housekeeping team has a comprehensive deep clean schedule which sanitises and cleans the following as minimum standard:

• Remote Control
• Telephone
• Radiator Thermostat
• Door Handles & Levers
• Furniture Handles & Knobs
• All hard surfaces Bedroom and Bathroom, furniture and sanitaryware
• Lamp/Light switches
• Bed Linen
• Hairdryer
• Refreshment Tray, Glassware, Mugs and Kettle
• Bathroom Fittings
• Headboards
• Room compendiums

LIFT – Only occupants of one room are permitted in the lift at any one time. Sanitizer will be provided to wipe the rails and buttons on arrival/departure. We would request able-bodied guests use the two main staircases where possible whilst keeping to our 2m distancing advice.

When arriving at Forest Park all individual guests are required to wear a face covering and register with the COVID 19 NHS app, or provide details of name and telephone number.

We have re-designed our restaurant to ensure all seated diners are distanced in line with UK government advice. Servers will take orders at safe distance, wearing custom designed masks, or alternatively you may wish to pre-order and pay in advance from our online digital menus. Food will be delivered on specially made “ long boards” or “landing trolleys”. Salt and Pepper cellars and menus are cleaned with anti-bac after each guest, our menus are printed and coated with revolutionary film which eliminates 99% of bacteria after continued use or you can access our digital menus on your personal device. It is strongly advised to reserve tables in advance to guarantee a table and menus can be seen on our website.

Condiments have been replaced with individual single serve portions. Our wooden tables and other touch points are carefully cleaned after each guest service. We will operate two sittings during higher demand dinner and lunch to avoid crowding. For this reason each table will have a maximum 1.75 hour slot.

We have implemented a one way route around the reception, toilet and bar areas which we would ask you to respect.

Breakfast- will be served to your table, where buffet is in use, a staff member will distribute items to you or items will be individual and not shared. Dining arrival times will be staggered to ensure crowding at breakfast is not an issue. We would kindly ask guests to pre-book a breakfast time slot the day before, and respect time slots that are already fully booked.

Room Service- room service and in-room dining is available in most rooms. If you require in-room dining throughout your stay, please let us know before arrival or at check in. Items will be delivered to your room. We would respect social distancing once the door is opened.

Picnics- for those wishing to take lunch, afternoon tea or dinner in the Forest, picnics will be available to order during your stay with 24 hours’ notice.

Garden- Our local sourced food and extensive drinks collection are served in the Enchanted Garden.  We would request social distancing is respected. Note that ordering will be at our new garden cashier station.We also ask guest not to move furniture around in the garden, please ask a member of staff. – table reservations are advised to guarantee a table. See the ENCHANTED GARDEN page on our website for further details and menu.

Our team of Chefs practice the highest standard of hygiene, they wear PPE, and practice social distancing where possible.